Office Address

128 City Road, London

Phone Number

+44 20 4615 4666

Email Address

hello@linebuilding.uk

Get Started

Terms Of Service

Privacy Policy

Last Updated : 01/01/2026

1. Introduction

These Terms of Service and Terms & Conditions (“Terms”) govern the provision of surveying services by Line Building Limited (“Company”, “we”, “us”, “our”) to the client (“Client”, “you”, “your”).

By instructing the Company to provide services, you agree to be bound by these Terms.

2. Company Details

Line Building Limited

128 City Road

London

EC1V 2NX

United Kingdom

Email: hello@linebuilding.uk

Phone: +44 (0)20 4615 4666

Registered in England & Wales.

3. Definitions

  • Services means measured building surveys, topographical surveys, drone surveys, 3D laser scanning, photogrammetry, point cloud generation, CAD drawings, models, reports and related digital outputs.

  • Deliverables means all drawings, models, reports, imagery or digital data supplied by the Company.

  • Quotation means the written fee proposal issued by the Company.

4. Contract Formation

A legally binding contract is formed when:

  • A written quotation is accepted (email confirmation is sufficient),

  • A deposit is paid, or

  • The Client instructs the Company to proceed.

These Terms apply to all Services unless otherwise agreed in writing.

Quotations are valid for 30 days unless stated otherwise.

5. Scope of Services

The Company will provide Services strictly in accordance with:

  • The agreed Quotation

  • The defined scope of works

  • Any agreed written specification

Only items expressly stated are included.

Any additional work beyond the agreed scope will be chargeable.

If site conditions differ materially from those described, the Company reserves the right to revise the quotation.

6. Client Responsibilities

The Client must:

  • Provide accurate project and site information

  • Ensure safe, legal and unobstructed access

  • Obtain necessary permissions (including neighbour or landowner consent)

  • Inform the Company of known hazards

  • Ensure pets, occupants and children are managed during attendance

Delays caused by restricted access, inaccurate information or site conditions may result in additional charges.

7. Fees & Payment

  • Fees are set out in the agreed quotation.

  • Deposits may be required prior to attendance.

  • Final invoices are payable within 7 days unless otherwise agreed.

  • Deliverables may be withheld until payment is received in full.

  • Late payments may accrue statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

8. Deliverables & File Formats

Deliverables may include:

  • 2D CAD drawings

  • Floor plans, elevations, sections

  • Roof plans

  • 3D models

  • Point cloud files (.e57, .rcp, etc.)

  • Orthomosaic imagery

  • Digital reports

File formats will be specified in the quotation.

The Company is not responsible for compatibility with software not specified prior to instruction.

9. Accuracy & Survey Limitations

The Company uses industry-standard equipment including laser scanners, GNSS systems and drone-based photogrammetry.

However:

  • Surveys are limited to visible and accessible areas.

  • Hidden structural elements cannot be guaranteed.

  • Furniture, finishes and obstructions may affect measurements.

  • Underground services are excluded unless specifically agreed.

Measured building surveys are for design and planning purposes only. They are not structural surveys.

Architects, engineers and contractors remain responsible for verifying dimensions prior to construction, fabrication or ordering materials.

10. Drone Operations

Drone operations are conducted in compliance with UK Civil Aviation Authority regulations.

Drone surveys are subject to:

  • Weather conditions

  • Airspace restrictions

  • Safety considerations

  • Site suitability

The Company reserves the right to postpone or cancel drone operations if conditions are unsafe or unlawful.

The Client warrants they have authority for aerial data capture over the property.

11. Reliance & Third Parties

Deliverables are prepared solely for the named Client and the stated project.

No third party may rely on Deliverables without prior written consent.

The Company accepts no liability for use of Deliverables:

  • On alternative projects

  • After alteration by third parties

  • Without full payment having been made

12. Intellectual Property

All intellectual property remains vested in Line Building Limited until full payment is received.

Upon payment, the Client is granted a non-exclusive licence to use Deliverables solely for the intended project.

Deliverables may not be resold, redistributed or reused for unrelated developments without written consent.

13. Insurance

The Company maintains:

  • Public Liability Insurance up to £2,000,000

  • Professional Indemnity Insurance up to £1,000,000

  • Employers’ Liability Insurance up to £10,000,000

Proof of insurance is available upon request.

14. Limitation of Liability

The Company shall perform Services with reasonable skill and care.

The Company’s total liability shall not exceed:

  • The fees paid for the relevant project, or

  • The applicable Professional Indemnity limit

(whichever is lower).

The Company shall not be liable for:

  • Indirect or consequential losses

  • Loss of profit

  • Construction errors

  • Costs resulting from failure to verify dimensions

  • Delays caused by weather or access restrictions

Nothing in these Terms excludes liability for death or personal injury caused by negligence.

15. Variations & Additional Work

If the Client requests changes after work has commenced:

  • Additional charges will apply

  • Delivery timelines may be extended

  • Revisions beyond agreed scope may incur fees

16. Cancellation

If the Client cancels:

  • Before site attendance: reasonable preparation costs may apply

  • After attendance: site visit and time costs are chargeable

  • Deposits are non-refundable once site work has commenced

Cancellations made less than 48 hours before a scheduled survey may incur charges.

17. Confidentiality & Marketing

The Company will treat project information as confidential.

The Company may use non-sensitive or anonymised imagery for marketing purposes unless the Client requests otherwise in writing prior to publication.

18. Data Protection

Personal data is processed in accordance with UK GDPR and the Company’s Privacy Policy.

19. Force Majeure

The Company shall not be liable for delays or failure to perform caused by events beyond reasonable control including:

  • Severe weather

  • Government or regulatory restrictions

  • Aviation restrictions

  • Equipment failure

  • Access limitations

20. Governing Law

These Terms are governed by the laws of England & Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.